Privacy Policy

1. Who CrayonSnap Is For

CrayonSnap is intended for adults — parents, guardians, teachers, daycare providers, and other authorized caregivers. Children may not create accounts or upload photos directly. By uploading any photo, you confirm that you have the legal right and any necessary permission to use it, including permission from the parent or legal guardian of any child shown in the photo. For group photos, you must have permission for every visible child.

2. Information We Collect

• Photos you upload so we can convert them into coloring pages.
• Account info you give us — name, email, optional phone number.
• Payment info handled directly by Stripe; we never see or store your card details.
• Basic technical data such as browser type, device, and IP address to keep the site secure and working.
• Marketing attribution data — information about the ad, campaign, or link that brought you to CrayonSnap, including UTM parameters and advertising click identifiers such as gclid, gbraid, and wbraid. When you begin or complete checkout, we may store this information with the checkout or payment record so we can understand which campaigns lead to purchases.

3. How We Use Your Information

We use your information only to: generate your coloring pages, operate and improve the site, deliver the service you paid for, respond to your questions, prevent abuse, and keep the platform safe. We do not sell or rent personal information, and we do not use your photos for advertising.

4. No AI Model Training

We do not use uploaded photos or generated coloring pages to train, fine-tune, or evaluate AI models — ours or anyone else's. Photos are sent to Google's Gemini image API solely for the single image-to-coloring conversion you requested. We access that model through a paid, enterprise API tier whose terms contractually prohibit the provider from using submitted content to train or improve its models. We do not use the free consumer/AI Studio tier for customer photos.

4a. No Biometric Data

CrayonSnap does not collect, generate, derive, or store biometric identifiers or biometric information — no faceprints, face templates, facial-geometry scans, or face-recognition data. Our conversion is a stylization step that produces line art from an image; no identity matching, face detection database, or biometric template is created or retained. We do not sell, lease, trade, or otherwise profit from biometric data because we do not have any.

5. No Marketing Use Without Permission

We do not use customer photos or generated coloring pages in marketing materials, social posts, paid ads, website examples, or testimonials without your separate written permission. If we ever want to feature your work, we’ll ask first through a clear opt-in release — and the default is always “no.” This promise applies to the photos and coloring pages you create. It does not prevent the limited advertising measurement described below, which never includes uploaded photos, generated coloring pages, children’s names, or other child information.

6. Your Photos: Storage, Retention & Deletion

• You own your photos. We get a limited license only to process them into coloring pages and deliver the service to you.
• Originals stored privately. Original photos live in a private storage bucket where only your account can access them.
• Original photos auto-delete within 7 days. A nightly scheduled job permanently removes the original image from our active systems, and the job is logged and monitored. Residual encrypted backup copies are purged within approximately 30 days (see below). We minimize retention of any photo that may contain a child.
• Generated coloring pages stay in your gallery so you can re-download them. They are kept for up to 1 year, or until you delete them or close your account.
• Backups. Encrypted backups may retain deleted files for a short rolling window (typically up to 30 days) before being overwritten.
• Delete anytime. Sign in, open "My Coloring Pages", select items, and click Delete. This removes both the original and the coloring page immediately. To delete your entire account and all associated data, email hello@crayonsnap.com.

7. How We Keep Your Data Safe

• All traffic is encrypted in transit (HTTPS/TLS).
• Files are encrypted at rest in our cloud storage provider.
• Photos sit in a private bucket with per-user access rules — other users cannot list or read your files.
• When we send your photo to the AI for conversion, we use a short-lived signed URL (valid for 5 minutes) rather than a public link.
• Uploads are restricted to image files (JPEG, PNG, WebP, HEIC) with a 15 MB size limit to prevent abuse.
• Authentication is handled by an industry-standard provider with hashed passwords, multi-factor authentication for administrators, and optional Google sign-in.
• Administrative access to uploads is restricted to a small number of authorized personnel on a need-to-know basis and is logged.
• We maintain a Written Information Security Program (WISP), vendor security review, and an incident-response plan, consistent with Massachusetts data-security regulations (201 CMR 17.00) for the personal information of Massachusetts residents.

No system is 100% secure, but we follow current best practices and continuously review our setup. If we ever have a security incident affecting your data, we will notify affected users promptly and as required by applicable breach-notification law.

8. Service Providers We Share Data With

We use service providers to operate CrayonSnap, process purchases, communicate with customers, understand site use, and measure advertising. Each provider receives only the information needed for its role. Uploaded photos and generated coloring pages are shared only with providers needed to store or process that content; they are never shared with advertising or analytics platforms.

• Supabase — database, authentication, and private file storage.
• Google AI (Gemini) — image-to-coloring conversion only; no model training.
• Stripe — checkout, subscription billing, payment processing, and tax. We do not receive or store full payment-card details.
• Resend — transactional email, such as account and purchase messages.
• Google Analytics and Google Tag Manager — website analytics and tag delivery.
• Google Ads — advertising measurement, conversion reporting, and enhanced conversions.

We do not sell uploaded photos, generated coloring pages, or child information. We do not share those materials with advertisers, data brokers, or unrelated third parties. Our limited sharing of adult visitor and buyer data for advertising measurement is described in “Advertising & Measurement” below.

9. Data Location

Data is stored and processed on cloud infrastructure located in the United States. By using CrayonSnap you consent to your information being transferred to and processed in the U.S.

10. Children's Privacy (COPPA)

CrayonSnap is a general-audience service intended for adults. We do not knowingly create accounts for children under 13 or knowingly collect personal information from children under 13. Children may benefit from CrayonSnap only through a parent, guardian, or authorized caregiver who creates and controls the account and is responsible for any photos uploaded. For more detail, see our Child Privacy Notice. If you believe a child's photo or information has been uploaded without proper parental consent, email hello@crayonsnap.com and we will delete it promptly.

Our analytics and advertising-measurement tools are intended to measure the activity of the adult account holder or adult website visitor. We do not knowingly send uploaded photos, generated coloring pages, children’s names, or other child information to Google Ads or other advertising platforms.

11. Daycare, Preschool & School Use

Daycare centers, preschools, schools, and similar organizations that use CrayonSnap are responsible for obtaining parent or guardian consent before uploading photos of children. Please review the Daycare / School Addendum for the additional terms that apply to organizational use.

Advertising and analytics measurement applies to adult staff members using the site, not to children whose photos may be processed through the service. We do not send child information or customer-created images to advertising platforms. An institutional account administrator may email hello@crayonsnap.com or use the staff request form on our Your Privacy Choices page to ask us to disable advertising measurement for staff using its account. We log each request and complete it within 45 days; once completed, advertising measurement is switched off whenever a listed staff member signs in.

12. Subscriptions, Cancellation & Refunds

Paid plans renew automatically until canceled. You can cancel anytime from your account billing page; cancellation stops future renewals and you keep access through the end of the current billing period. Pricing, renewal cadence, and refund policy are described in our Terms of Service.

13. Your Rights

You can:

• View and download your coloring pages anytime in your gallery.
• Delete individual coloring pages and their originals from the gallery.
• Request a full export or full deletion of your account by emailing us.
• Unsubscribe from non-essential emails using the link in any email.

US-only service. CrayonSnap is offered to customers in the United States, and our infrastructure and subprocessors are US-based. We do not target, market to, or knowingly provide the service to residents of the European Economic Area, the United Kingdom, or Switzerland, and we do not offer GDPR/UK-GDPR data-subject procedures. If you are located outside the United States, please do not use the service.

Depending on your state (for example California under the CCPA/CPRA), you may have additional rights such as access, correction, portability, deletion, and the right not to be discriminated against for exercising them. Email us to exercise any of these rights; we verify requests against the email on your account and respond within 45 days.

Advertising privacy choices. Privacy laws in California and certain other U.S. states may give you the right to opt out of the “sale” or “sharing” of personal information for cross-context behavioral advertising, or the processing of personal information for targeted advertising. CrayonSnap does not sell personal information for money. You may exercise an applicable opt-out right through the Your Privacy Choices / Do Not Share My Personal Information link in the footer. We also recognize the Global Privacy Control signal as described below. We will not discriminate against you for exercising a privacy right.

14. Cookies and Similar Technologies

We use cookies, pixels, local storage, and similar technologies in three categories:

• Essential: to keep you signed in, protect the site, remember necessary settings, and complete checkout.
• Analytics: Google Analytics 4 helps us understand visits, page use, and whether the service is working as expected.
• Advertising measurement: Google Ads helps us understand which ads and campaigns lead to visits, sign-ups, trials, checkouts, and purchases. Depending on your settings and Google’s practices, it may also help Google show or measure CrayonSnap ads for people who previously visited the site. Visitors in the UK, EU, and European Economic Area are asked first, and analytics and advertising stay off until they agree.

These technologies may receive information such as your browser or device information, IP address, page visited, referring page, advertising click identifier, and actions taken on the site. You can use the privacy choices below to limit advertising measurement. Browser tracking protection and ad blockers may also block some or all of these technologies.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above will reflect any changes. Continued use of the site after a change means you accept the updated policy.

17. Contact Us

Questions, deletion requests, or privacy concerns? Email hello@crayonsnap.com.